TERRI CHICHAKYAN

5459 SYLVIA AVE

TARZANA, CA 91356

Cell: 818-601-6844

Email: chichakyan@sbcglobal.net

 

Objective:

A reliable,  energetic, and  talented telecom professional with extensive  experience in telecommunications systems, seeking a Telecom Specialist/Analyst position with  well established organization that will lead to a lasting relationship in the field of Telecommunications, Order Management, Provisioning, Billing and Analysis,and Customer Service.

 

Experience:

 

PROSPECT MORTGAGE, LLC05.2012 to 02.06.2015

Phone Technician/Telecom AnalystSherman Oaks, CA

•        Directly report to Director of Telecommunications

•        Process all Billing inquires, invoices, process invoices for payment and approvals.

•        Telecom Circuit orders and installations for over 120 branch offices, phone Installations, switch activations follow up with Branch Managers to confirm location phone lines are active and working.

•        Using Trouble Ticket System track, monitor, resolve issues, order wireless headsets, equipment, accessories for all branch office locations.

•        Work with Various Carriers with orders, troubleshooting, service issues using Portal to track orders and turn ups.

•        Work with Verizon/MCI, Granite, process switched and dedicated orders, Ethernet PIP, PRI. MPLS, 800#’s, analog lines, DID routing.

•        Coordinate additions, moves and changes of telecommunications circuits, obtain written estimates from carriers.

•        Provide Management with daily, weekly monthly tracking reports on all BU, Branch Turn Ups, Branch Closures, expansions.

•        Cost allocations for all Brach locations, updated status reports.

•        Analyze and resolve Telecommunications billing issues, troubleshoot issues with lines within the organization.

•        Excellent communicator collaborating with team members, ability to analyze existing circuits, implementation of upgrades to increase bandwidth for all branch locations.

•        Basic knowledge of Cisco management, voice and data services, switching systems cat5e, fiber optics

•        Utilize Verizon Enterprise center to generate reports for company billing for all products and services.

•        Maintain account billing information, records, and logs.

•        Perform daily administrative and other duties as assigned.

 

 

Quest Diagnostics, Inc (Contractor) 8.26.2011-05.12.2012

Telecom Analyst West Hills, CA

 

·   Telecom Save Initiative project which consists of identifying unused phone lines across the Nation.

Quest Diagnostics over 60000 phone lines research, identify and disconnect as they migrate to the New LEC.  

·   Support the Telecom Save Initiative Project efforts

·   Collect and review, research project data utilizing several company databases

·   Contact vendors and initiate/track disconnect Requests Nationwide

·   Track and report project progress for region

·   Liaison between sales organization and IT

·   Coordinate project regionally with Peers

·   Utilize MS Excel spreadsheet for accurate tracking of the savings

·   Analize and utilize (Web Based Database, DOS T/COMM Major Carrier portals, and Phone Bills)

 

 

 

 

 

 

 

J2 Global Communications11.26.2007-3.10.2010

Telecom Analyst IHollywood, CA

 

·   J2 Global is a Worldwide Electronic Fax Service Provider
Interface daily with many different entities including; IXCs, RBOCs, CLECs, and ISP’s. Placing and/or tracking Voice & Data orders and troubleshoot service issues.

·   Create, open trouble tickets with the carriers in various issues

·   Interface with  local and international vendors for service issues

·   Perform basic telephony wiring schemes-jacks and patch cables

·   Resolve complex problems under limited supervision.

·   Interface with Co-locations and Central offices of the LEC/CLEC.

·   Daily 800 provisioning, port out, new Vanity numbers, build and route toll free routing tables in SMS, support Project Managers with cut overs. Perform moves, ads, & changes to the internal telephone switch, several company provided databases.

·   24hr on call duty every other month for 7days

 

 

 

 

 

 

 

 

 

 

Fones4All Inc

Provisioning Supervisor1.26.2004-11.26.2007

Woodland Hills, CA

 

·   Train, coach, service reps how to troubleshoot dial tone, LD and other service related issues.

·   Interact with facilities based carriers such as Paetec, Global Crossing, Qwest, XO, Verizon, L3, Provision, process voice and Data products at the T1 and above level as well as experience troubleshooting VoIP products.

·   Dispatch, route AT&T, Verizon and XO technicians to the premises to restore Dial tone, repair lines and cable issues. Act as a liaison between all carriers for CLEC support, resolve issues with IXC, RBOC, LEC, ILEC, CPUC, E-911 Reports

·   Interact with our Switch technicians to built the subscriber records and route the calls to the proper CO/LO, RDT.

·   Troubleshoot PSR issues with XO carrier. Supervise 10+ team members with switched phone ines, provisioning, LSR, ASR, FOC order confirmations, address validations, activations telephone number changes.

 

AIRSPRING INC          12.12.2002-1.26.2004

Toll Free CoordinatorVan Nuys, CA

 

 

MCI WORLDCOM12.1999-3.2002

Global Implementation CoordinatorLos Angeles, CA

WORLDCOM WIRELESS7.1998-12.1999

Wireless Support Specialist Woodland Hills, CA

WORLDCOM1.1991-7.1998

Order Processor/Quality ControlWestlake Village, CA

 

 

Education

Ulysses Grant High School9.1980- 6.1982

Van Nuys, CA

·   DIPLOMA

 

Oxford Institute of Technology2.2002 –9.2003

Woodland Hills, CA

·               Certifications:

ü      A+ hardware and Operating Systems, Network+

ü      MCP-Microsoft Certified Professional

 

 

Skills

·   MS office applications

·   Email, Web applications, Network essentials, LAN, WAN, TCP/IP

·   Detail oriented, strong analytical, reasoning and organizational skills, excellent verbal and written communications skills.

·   Ability to establish and maintain effective work relationships with all levels of personnel both internally: e.g. Executives, leadership, clients, vendors and carriers.

·   Familiar with   Frame Relay, Ethernet PIP, MPLS T1, T3, E-1 Switching Systems, PRI, E1, OC layers, patch panels, 66 block, telephony structure and routing, ACD, IVR, voice mail set up.

·   Basic knowledge of H.323, H329 the components, protocols, and procedures for the transmission of real-time audio, video, and data communications over IP (packet-based) networks.

·   H. 320, ISDN (Integrated Switched Digital Networks) or digital telephone lines;

·   H. 323, used for IP (Internet Protocol) conferences; allows for video conferences over the Internet;

·   802.11 WLAN, 802.11a, 802.11 b/g/n known as WIFI             

·   Basic knowledge of CISCO SIP technology, Lucent 5E, CAT5, Soft switch

·   Order Entry experience into: ATT-EBTA, VERIZON-WISE, VEC, XO-ESPI, GC-U-command, QWEST-Qwest Control, LNP,CNAM, TNSI capability.

·   Ability to maintain the confidentiality of the company or establishment.

·   Type: 55+ wpm

 

 

References:    Available upon request